Returns, Refunds and Exchanges
We offer easy exchanges for all US customers.
If you receive your package and find that you may need a different size or color in any of your items, we do our best to make exchanges simple and easy for our customers.
If you find that you may want to exchange an item simply email us first with your order number and the items you would like to exchange and we will send your instructions and begin the exchange process.
If the size or color you were wanting to exchange your item(s) for is currently out of stock, we can happily offer you in-store credit.
The customer is responsible to cover any difference in pricing, if applicable.
All exchanges are subject to a 10% restocking fee and must be paid before your new items can be shipped.
Exchanges must be unworn, unwashed, tags in place and returned in their original packaging. Exchanges may be denied and sent back to the customer for the following: Excessive wrinkling, detached tags, animal/human hair, deodorant marks, lingering odor, such as smoke or cologne, any visible wear or damage to the product(s)
Must be returned in the original packaging.
Please feel free to email us if you wish to start an exchange.
All full price items are eligible for FREE returns as long as they meet the following requirements:
Items must be returned within 14 days after delivery to be eligible for a refund.
Item(s) must be unworn, unwashed and in brand new condition: No; excessive wrinkling, detached tags, animal/human hair, deodorant marks, lingering odor (such as smoke or cologne), any visible wear or damage and the original packaging
Shipping/Processing fees are non-refundable.
The customer is responsible for covering the shipping costs for any returned items. If you would like to have us send you a prepaid shipping label making the return process simple and hassle free, the USPS shipping label cost would be deducted from the total refund amount.
Or you may choose your own carrier and no deductions would be taken from your return.
Your item(s) must be returned in their original packaging. (LAKI Bag)
(All sale, discounted, and promotional items are final sale. Item(s) purchased using discount codes are eligible for in-store credit in the form of a E-Gift card as long as they meet all return requirements)
Please email us at firstname.lastname@example.org with your Order Number, a list of items you would like to return, and whether or not you would like a prepaid shipping label.
We will do our best to get back to you within 24-48hrs during regular business hours.
Once we receive your item, we will inspect them and notify you that we have received your returned. We will immediately notify you on the status of your refund after inspecting the item(s).
Please note that if the item(s) do not follow the guidelines you will not receive your refund for that item.
If your return is approved, we will initiate your refund (to your original method of payment).
You will receive the credit within a 3-5 business days, depending on your card issuer's policies.
If you wish to cancel an order you must do so within a “15 minute window” of placing your order by emailing us at email@example.com after this “15 minute window” we will not be able to cancel your order.
If you would like to make a minor change to your order such as size, color, shipping address, etc. We may be able to update your order as long the order has not been processed yet.
Lost or Stolen Packages
LAKI is not responsible for any lost or stolen packages. All tracking info is provided by the courier and is shared with you the customer. We do offer Route shipping insurance for extra safety on all LAKI orders (more info about Route insurance below)
Once the package leaves our warehouse, we have little to no control over your package. It is the Courier's responsibility to deliver it to you in the expected time frame. If your package is missing, you will need to contact the courier and file a lost or stolen claim with them.
You can do this by calling USPS (+1 (800) 275-8777)
You also can add Route Shipping insurance to any order giving you total peace of mind.
Route Shipping insurance covers lost, damaged, stolen item(s).
For more info about Route and their policies visit https://route.com/
We currently ship to some countries. If you are located outside of the US (LAKI is not responsible for any import tax, duties and tariffs.)
International Customers are responsible for all shipping costs.