LAKI Shipping & Returns Policy

Returns, Refunds and Exchanges

How To Return/Exchange Items
Thanks for shopping at lakiactive.com
We appreciate your support and business.
We are sorry you were not completely satisfied with your purchase. 
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Easy Exchanges

We offer easy exchanges for all US customers. 

If you receive your package and find that you may need a different size or color in any of your items, we do our best to make exchanges simple and easy for our customers. 

If you find that you may want to exchange an item simply email us first with your order number and the items you would like to exchange and we will send your instructions and begin the exchange process.

If the size or color you were wanting to exchange your item(s) for is currently out of stock, we can happily offer you in-store credit. 

The customer is responsible to cover any difference in pricing, if applicable. 

All exchanges are subject to a 10% restocking fee and must be paid before your new items can be shipped.

Exchanges must be unworn, unwashed, tags in place and returned in their original packaging. Exchanges may be denied and sent back to the customer for the followingExcessive wrinkling, detached tags, animal/human hair, deodorant marks, lingering odor, such as smoke or cologne, any visible wear or damage to the product(s) 

Must be returned in the original packaging.

Please feel free to email us if you wish to start an exchange. 

info@lakiactive.com

FREE Returns

All full price items are eligible for FREE returns as long as they meet the following requirements: 

Items must be returned within 14 days after delivery to be eligible for a refund.

Item(s) must be unworn, unwashed and in brand new condition: No; excessive wrinkling, detached tags, animal/human hair, deodorant marks, lingering odor (such as smoke or cologne), any visible wear or damage and the original packaging

Shipping/Processing fees are non-refundable.  

The customer is responsible for covering the shipping costs for any returned items. If you would like to have us send you a prepaid shipping label making the return process simple and hassle free, the USPS shipping label cost would be deducted from the total refund amount. 

Or you may choose your own carrier and no deductions would be taken from your return. 

Your item(s) must be returned in their original packaging. (LAKI Bag)

(All sale, discounted, and promotional items are final sale. Item(s) purchased using discount codes are eligible for in-store credit in the form of a E-Gift card as long as they meet all return requirements)

Please email us at info@lakactive.com with your Order Number, a list of items you would like to return, and whether or not you would like a prepaid shipping label. 

We will do our best to get back to you within 24-48hrs during regular business hours.

 

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Carriers

We use the following carriers to deliver our orders:

  • USPS
  • UPS
  • DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

 

Shipping

We currently ship to some countries. If you are located outside of the US (LAKI is not responsible for any import tax, duties and tariffs.)

International Customers are responsible for all shipping costs.

 

Can i cancel my order?

Once an order has been placed, the order can not be canceled. If you purchased the wrong size, forgot to apply a discount, etc. The customer has a 15 minute window to notify us of any changes they wish to make. After the 15 minute window me may be unable to change your order. Please email us info@lakiactive.com